Customer service is our top priority. There are no refunds for bags, shoes and accessories. We only offer only site credit if you are unsatisfied with your purchase. Please contact us within 3 days of receiving the item to initiate a return. If you changed your mind about an order that has not shipped yet, we offer site credit for full amount or a refund with a reselling fee of 15% if paid through PayPal. All items are guaranteed authentic or your money back.