Frequently Asked Questions

GENERAL 

How do I Cancel an Order?

There are no cancellation at all once order is placed. If item has not shipped we can offer you a site credit.

Does LUXURYSNOB accept Exchanges?

Yes! We want you to be happy with your purchase. Shoes must be returned to Luxurysnob within thirty (14) days of the purchase date in the original condition in order to receive a site credit. Handbags are final sale.

Upon arrival, exchanged items are inspected and can take between 2-4 business days to process. 

Are your items Authentic?

Yes. Each item we sell goes through a brand-specific authentication by multiple expert authenticators. We are so confident that all items are authentic that we offer a100% authenticity or full money back guarantee should any items we sell be proven to be non-authentic.

Are the images shown on your website of the actual items listed for sale?

Yes, we take detailed images of every product that we sell. We do our best to provide images of areas of wear for a pre-owned item.

Can I be notified when a particular item arrives into inventory?

Looking for a particular item that we don't currently have in our inventory? When an item is sold out, You can click email me when available next to the word sold out and receive your back in stock notificationby email automatically when new items arrive that match!

Do you have a showroom or retail store where I can shop in person?

As an online only retailer, we do not have a showroom to display our products. Please note that we are able to provide access to our customers to schedule for pick up and drop off services in the New York City area.

 

PRICING & PAYMENT

 Does LUXURYSNOB accept Gift Cards?

LUXURYSNOB accepts LUXURYSNOB-issued gift cards. LUXURYSNOB is not responsible for lost or stolen gift cards, before or after a purchase.

What forms of Payment does Luxurysnob accept?

  • American Express
  • Discover
  • MasterCard
  • Visa
  • PayPal
  • Luxurysnob Gift Cards
  • Affirm

Is my information Secure?

Yes. At Luxurysnob your privacy and security are important to us. Our secure online checkout system is provided by PayPal.

 Can I Pay and Pick Up an item(s) in person?

Unfortunately No, Customers may not pick orders up from Luxurysnob.com as part of our pick up option in NYC. If you would like to pick up your item instead. Before purchase please contact us by email to schedule a pick up.

Does Luxurysnob ever have Sales?

LUXURYSNOB does not offer regular sales events, however you can see the items currently on Discount here.

How are LUXURYSNOB Item Prices Determined?

LUXURYSNOB buyers research recent sales of comparable items and consider the retail value of the item, the condition and rarity, and current fashion trends. Other considerations when pricing are our own record of sales and online sales.

Does LUXURYSNOB Negotiate Prices?

We do not negotiate pricing for LUXURYSNOB. Prices are fixed at the amount indicated on the website.

Can I pay with a money order?

If you wish to pay by money order, we ask that you contact us by phone (516) 800-5934 where one of our client service representatives will be happy to assist you.

Do you offer layaway or financing?

As alternatives to layaway, we offer financing through Affirm , which allow you to take immediate delivery of your purchase while offering the ability to pay off your balance over time. If you wish to select this payment option, please select either Affirm payment method at order checkout.

SHIPPING & CUSTOMS

Who is responsible for international customs fees and taxes?

You, as the customer, are solely responsible for import taxes, customs duties and any other applicable fees imposed by the destination country, as well as compliance with any applicable laws and regulations. Please note that all items will be declared at full purchase price and indicated as "used" when shipped outside of the United States. We cannot declare any item as a "gift".

Does LUXURYSNOB ship to all Countries?

We ship to the United States & Canada. We will be shipping to more countries in the near future. 

Does LUXURYSNOB charge for shipping?

Standard US domestic ground shipping is $20 All orders over $1000 is FREE. International shipping prices are $40. For Express shipments please contact us by email info@luxurysnob.com or (516)-800-5934. 

PLEASE NOTE: We can ONLY ship to the address entered when checking out (via PayPal). Please make sure you select or enter the CORRECT address.

Do you Combine Shipping?

Separate orders to the same customer will not automatically ship as a combined delivery, however, we are happy to accommodate combined shipping on multiple items and/or orders where possible. Please contact us at (516) 800-5934 if you would like us to ship items together.

When will my item(s) be Shipped?

Items are generally shipped within 1-2 business days pending payment verification and processing. LUXURYSNOB is open during normal business hours and ships only during these hours of operation (Monday-Friday 9 am-5 pm EST). LUXURYSNOB does not staff for weekends or any nationally observed holidays. A signature will be required on all shipments.

What value does LUXURYSNOB Declare on Customs Forms?

Due to strict customs regulations we must mark all customs forms as used items (not stating the brand), valued at the dollar amount you paid for the item (minus shipping).

What shipping service does LUXURYSNOB use to ship items?

Orders are shipped via UPS. All packages are sent with signature confirmation for security purposes. 

How does LUXURYSNOB determine purchase pricing?

LUXURYSNOB buyers conduct research and utilize proprietary tools to determine pricing. Data including recent sales of comparable items, the retail value, condition and rarity of the item, our historic sales, as well as current fashion trends inform the offers developed by our team.

What condition are the items in?

We are selective in the luxury goods we purchase and generally sell only new, like new or gently used items. Gently used items have minimal signs of soiling, abrasions, stains, scratches or tears. Leather is supple and devoid of creasing. Natural tan leather has darkened due to contact with air and human skin although there are no signs of staining. 

Every item includes a detailed description of its condition and images of any slight flaws or signs of wear. We do not sell items that are damaged beyond regular wear and tear. This includes items with broken hardware, zippers, significant tears or stains. When it comes to item conditions our belief is “ We wouldn’t sell something we wouldn’t buy”

Do items come with original packaging and paperwork?

Items that come with their original boxes, dust bags, authenticity certificates, and manuals will contain the appropriate message in their product descriptions. Every order that ships is presented and packaged to standards that match or exceed luxury retail stores. 

Is a signature required upon delivery?

In order to help ensure the the safe delivery of your order, the carrier will require a signature upon delivery for all orders .

Do you ship to APO/FPO?

We don't want to forget our friends in the military! Yes, we ship to APO/FPO destinations using USPS Priority mail service.

How should I pack my shipment to you?

Consolidate your items

If you are selling multiple items, we recommend shipping them in a single box. If shipping multiple items from different quotes, we recommend including a packing note with the applicable quote numbers as this will facilitate the check in process upon delivery at our warehouse.

Choose an appropriate box

You will need a box that is sturdy enough to support the weight of your items and does not have any tears, rips, or any other damage. Choose a box of an appropriate size that will securely hold your items in place without crushing them. Avoid using a box that's too large as this would leave excessive room for your item to shift, increasing the risk of damage.

Securely wrap your items

If you are sending an item in it's original rigid box, we recommend filling any empty space with packing paper or bubble wrap to secure the item.

Seal your box

Use packing tape that is at least 2 inches wide to tape your box shut, securely covering all gaps. If sending heavy items, we recommend using an additional layers of tape for more security.

Affix your shipping label

Once your items are all packed up, be sure to affix your shipping label to your package. If you are reusing an old shipping box, make sure that any previously applied shipping labels have been removed or crossed out with a dark marker.

 

CONSIGNMENT

 

What is Consignment?

consignment is when you receive a percentage of the sale price after your amazing item has sold and ships out to its new home. All consignment items are the property of the Consignor until they are sold.

What if my item is not authentic?

Seller attests all item(s) being sold to LUXURYSNOB are authentic. If any item is found to be not authentic, LUXURYSNOB will return the item to the seller upon payment of an Authentication Fee of $50, or $100 if the item is a Hermes Birkin or Kelly. Seller agrees to return any and all funds issued for such item(s) to LUXURYSNOB.

Can I Drop My Item Off if I'm located in New York City Area?

Yes, sellers may now drop items off at select Queens Location. Contact a Customer Service Representative at (516) 800-5934.

How do I ship my items to LUXURYSNOB for Consignment/ Buyout within the US?

Once your quote submissions have been accepted by LUXURYSNOB, you will be provided with shipping details to send your items. we require that you use signature confirmation with the carrier you choose. Clients using our closet cleaning services can schedule a free ups pickup at their residence.

Shipments sent from outside the continental U.S. such as Alaska or Hawaii must have a minimum of $1000 in quoted value.

Can I Sell To LUXURYSNOB From Outside The US?

Absolutely! All shipping costs will be paid by you as the Seller. Please note that U.S. Customs duties and/or taxes are based on a percentage of the declared value. On occasion, the government will assess a higher value upon inspection of the shipment. If any customs fees are incurred, LUXURYSNOB will pay the fees upfront and split the total fees with you 50-50. Your 50% of the total fees would simply be deducted from your issued payment.

What are LUXURYSNOB’s Consignment Fees?

As the Supplier of a consignment, you will receive 70% of any individual item with a sale price below $3,000, and 75% of any amount above the initial $3,000. For example, on a consignment that sells for $3,500, the Supplier will receive $2625.

If a Supplier decides to terminate the consignment agreement before the end of the term, an early termination fee of $50, or $125 if the item is an Hermes Birkin or Kelly Bag, will apply per item returned.

How long will it take for my Consignment item(s) to sell?

Some items may Quickly within minuteslf! However, other items may take weeks to sell. The key factors in how fast items sell are Demand + Price! On average, handbags sell between 1 week to 3 months from the time it is listed for sale.

What if my Consignment item(s) does not sell?

The majority of our Consignment items sell before the 45-day consignment term ends. However, if an item remains unsold, We will reach out to the supplier to discuss keeping it available for sale at a reduced price or returning the item to you. Please note that LUXURYSNOB sells thousands of items on consignment and only a few items have been returned due to inability to sell.

What is a Consignment Estimate?

After submitting your item through our online submission form, you will receive an email providing you with a Buyout offer or a consignment estimate. Consignment estimates are our best guess at what you will make when the item sells. These estimates are based on the average sale price of similar items, and their accuracy is limited by the quality and quantity of pictures and information provided in your initial request. Please be advised, consignment estimates are not guaranteed and are subject to change without notice once the item has been received and evaluated.

 

BUYOUT

What is a Buyout?

LUXURYSNOB offers to Buyout your item(s) and issues payment to you upfront vs. when your item(s) sells (in the case of a Consignment Item). After authenticating and appraising an item's value, LUXURYSNOB will typically offer a buyout price between 50% and 70% of the item's resale value. All items sold to LUXURYSNOB as a Buyout are final once payment has been issued.

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