Frequently Asked Questions

GENERAL 

How do I Cancel an Order?

There are no cancellation at all once order is placed. If item has not shipped we can offer you a site credit.

Does LUXURYSNOB accept Exchanges?

Yes! We want you to be happy with your purchase. Shoes must be returned to Luxurysnob within thirty (14) days of the purchase date in the original condition in order to receive a site credit. Handbags are final sale.

Upon arrival, exchanged items are inspected and can take between 2-4 business days to process. 

Are your items Authentic?

Yes. Each item we sell goes through a brand-specific authentication by multiple expert authenticators. We are so confident that all items are authentic that we offer a100% authenticity or full money back guarantee should any items we sell be proven to be non-authentic.

Are the images shown on your website of the actual items listed for sale?

Yes, we take detailed images of every product that we sell. We do our best to provide images of areas of wear for a pre-owned item.

Can I be notified when a particular item arrives into inventory?

Looking for a particular item that we don't currently have in our inventory? When an item is sold out, You can click email me when available next to the word sold out and receive your back in stock notificationby email automatically when new items arrive that match!

Do you have a showroom or retail store where I can shop in person?

As an online only retailer, we do not have a showroom to display our products. Please note that we are able to provide access to our customers to schedule for pick up and drop off services in the New York City area.

 

PRICING & PAYMENT

 Does LUXURYSNOB accept Gift Cards?

LUXURYSNOB accepts LUXURYSNOB-issued gift cards. LUXURYSNOB is not responsible for lost or stolen gift cards, before or after a purchase.

What forms of Payment does Luxurysnob accept?

  • American Express
  • Discover
  • MasterCard
  • Visa
  • PayPal
  • Luxurysnob Gift Cards
  • Affirm

Is my information Secure?

Yes. At Luxurysnob your privacy and security are important to us. Our secure online checkout system is provided by PayPal.

 Can I Pay and Pick Up an item(s) in person?

Unfortunately No, Customers may not pick orders up from Luxurysnob.com as part of our pick up option in NYC. If you would like to pick up your item instead. Before purchase please contact us by email to schedule a pick up.

Does Luxurysnob ever have Sales?

LUXURYSNOB does not offer regular sales events, however you can see the items currently on Discount here.

How are LUXURYSNOB Item Prices Determined?

LUXURYSNOB buyers research recent sales of comparable items and consider the retail value of the item, the condition and rarity, and current fashion trends. Other considerations when pricing are our own record of sales and online sales.

Does LUXURYSNOB Negotiate Prices?

We do not negotiate pricing for LUXURYSNOB. Prices are fixed at the amount indicated on the website.

Can I pay with a money order?

If you wish to pay by money order, we ask that you contact us by phone (516) 800-5934 where one of our client service representatives will be happy to assist you.

Do you offer layaway or financing?

As alternatives to layaway, we offer financing through Affirm , which allow you to take immediate delivery of your purchase while offering the ability to pay off your balance over time. If you wish to select this payment option, please select either Affirm payment method at order checkout.

SHIPPING & CUSTOMS

Who is responsible for international customs fees and taxes?

You, as the customer, are solely responsible for import taxes, customs duties and any other applicable fees imposed by the destination country, as well as compliance with any applicable laws and regulations. Please note that all items will be declared at full purchase price and indicated as "used" when shipped outside of the United States. We cannot declare any item as a "gift".

Does LUXURYSNOB ship to all Countries?

We ship to the United States & Canada. We will be shipping to more countries in the near future. 

Does LUXURYSNOB charge for shipping?

Standard US domestic ground shipping is $20 All orders over $1000 is FREE. International shipping prices are $40. For Express shipments please contact us by email info@luxurysnob.com or (516)-800-5934. 

PLEASE NOTE: We can ONLY ship to the address entered when checking out (via PayPal). Please make sure you select or enter the CORRECT address.

Do you Combine Shipping?

Separate orders to the same customer will not automatically ship as a combined delivery, however, we are happy to accommodate combined shipping on multiple items and/or orders where possible. Please contact us at (516) 800-5934 if you would like us to ship items together.

When will my item(s) be Shipped?

Items are generally shipped within 1-2 business days pending payment verification and processing. LUXURYSNOB is open during normal business hours and ships only during these hours of operation (Monday-Friday 9 am-5 pm EST). LUXURYSNOB does not staff for weekends or any nationally observed holidays. A signature will be required on all shipments.

What value does LUXURYSNOB Declare on Customs Forms?

Due to strict customs regulations we must mark all customs forms as used items (not stating the brand), valued at the dollar amount you paid for the item (minus shipping).

What shipping service does LUXURYSNOB use to ship items?

Orders are shipped via UPS. All packages are sent with signature confirmation for security purposes. 

How does LUXURYSNOB determine purchase pricing?

LUXURYSNOB buyers conduct research and utilize proprietary tools to determine pricing. Data including recent sales of comparable items, the retail value, condition and rarity of the item, our historic sales, as well as current fashion trends inform the offers developed by our team.

What condition are the items in?

We are selective in the luxury goods we purchase and generally sell only new, like new or gently used items. Gently used items have minimal signs of soiling, abrasions, stains, scratches or tears. Leather is supple and devoid of creasing. Natural tan leather has darkened due to contact with air and human skin although there are no signs of staining. 

Every item includes a detailed description of its condition and images of any slight flaws or signs of wear. We do not sell items that are damaged beyond regular wear and tear. This includes items with broken hardware, zippers, significant tears or stains. When it comes to item conditions our belief is “ We wouldn’t sell something we wouldn’t buy”

Do items come with original packaging and paperwork?

Items that come with their original boxes, dust bags, authenticity certificates, and manuals will contain the appropriate message in their product descriptions. Every order that ships is presented and packaged to standards that match or exceed luxury retail stores. 

Is a signature required upon delivery?

In order to help ensure the the safe delivery of your order, the carrier will require a signature upon delivery for all orders .

Do you ship to APO/FPO?

We don't want to forget our friends in the military! Yes, we ship to APO/FPO destinations using USPS Priority mail service.

How should I pack my shipment to you?

Consolidate your items

If you are selling multiple items, we recommend shipping them in a single box. If shipping multiple items from different quotes, we recommend including a packing note with the applicable quote numbers as this will facilitate the check in process upon delivery at our warehouse.

Choose an appropriate box

You will need a box that is sturdy enough to support the weight of your items and does not have any tears, rips, or any other damage. Choose a box of an appropriate size that will securely hold your items in place without crushing them. Avoid using a box that's too large as this would leave excessive room for your item to shift, increasing the risk of damage.

Securely wrap your items

If you are sending an item in it's original rigid box, we recommend filling any empty space with packing paper or bubble wrap to secure the item.

Seal your box

Use packing tape that is at least 2 inches wide to tape your box shut, securely covering all gaps. If sending heavy items, we recommend using an additional layers of tape for more security.

Affix your shipping label

Once your items are all packed up, be sure to affix your shipping label to your package. If you are reusing an old shipping box, make sure that any previously applied shipping labels have been removed or crossed out with a dark marker.

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